Your Questions, Answered

  • Our services are best suited to discerning homeowners who value quality, restraint, and a professionally managed preparation process.

  • No. Our focus is purely on considered, cosmetic preparation for sale. If structural or renovation work is required, we are happy to recommend trusted specialists before pre-sale preparation begins.

  • Very little. We take full ownership of the preparation process, managing scoping, coordination, and delivery. Clients are kept informed, but not burdened with day-to-day decisions or trade management.

  • Yes. We offer a pre-paid, on-site assessment which allows us to properly evaluate the home, provide clear guidance, and determine whether we are the right fit. This fee is credited should you proceed with one of our preparation packages.

  • Where we proceed, all preparation works are delivered as a fixed-price outcome. This removes uncertainty, protects timelines, and eliminates the need for clients to manage individual trades or costs.

  • Yes. We regularly collaborate with trusted agents to ensure preparation aligns with the campaign strategy. Our role is to support the sale process, not complicate it.

  • Ideally, before a campaign is locked in. Early involvement allows for considered decisions, proper sequencing, and a less stressful preparation phase.

  • That’s exactly why we exist. We provide clear, considered guidance so decisions don’t feel rushed, emotional, or unnecessary.

  • Clients work directly with Rob and Louisa throughout the entire process. We are accessible, attentive, and genuinely care about doing the right thing for each home, bringing a steady, hands-on approach.