Your Questions, Answered

  • Our services are best suited to discerning homeowners who value quality, restraint, and a professionally managed preparation process.

  • No. Our focus is purely on cosmetic preparation for sale. If structural or renovation work is required, we are happy to recommend trusted specialists before pre-sale preparation begins.

  • Very little. We take full ownership of the preparation process, managing scoping, coordination, and delivery. Clients are kept informed, but not burdened with day-to-day decisions or trade management.

  • Yes. We offer a pre-paid, on-site assessment which allows us to properly evaluate the home, provide clear guidance, and determine whether we are the right fit. This fee is credited should you proceed.

  • Where we proceed, all preparation works are delivered as a fixed-price outcome. This removes uncertainty, protects timelines, and eliminates the need for clients to manage individual trades or costs.

  • Absolutely. We regularly collaborate with trusted agents to ensure preparation aligns with the campaign strategy. Our role is to support the sale process, not complicate it.

  • Ideally, before a campaign is locked in. Early involvement allows for appropriate decisions, proper sequencing, and a less stressful preparation phase.

  • That’s exactly why we exist. We provide clear guidance so that your decisions don’t feel rushed, emotional, or unnecessary.

  • Clients work directly with Rob and Louisa throughout the entire process. We are accessible, attentive, and genuinely care about doing the right thing for each home, bringing a steady, hands-on approach. Our goal is to maximise your ROI.